Shipping & Returns

Where is My Order?

Registered Members - To access your account and track your orders, visit Order History.

Not Registered? - Please call our Customer Care Representatives at 1.800.729.5593 or email us to obtain assistance with order status. Please provide your order number for fastest service. Become a Club Jade Blue Clinic Member and enjoy the membership benefits of online order tracking with your next online order.
 
Shipping Rules and Restrictions

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
Orders with Overnight or Second Day Service will be shipped the same day if placed by 3:00 pm EST.
Orders with Overnight or Second Day Service require a signature upon delivery unless otherwise designated by the recipient. If a signature waiver is in place, Jade Blue Clinic Online cannot accept responsibility for lost or stolen packages.
Overnight or Second Day Service is not available for shipments to APO / FPO, P.O. Boxes and certain locations in Alaska. Please call us at 1.800.729.5593 if you have any questions.
Some items sold by Jade Blue Clinic Online require special handling as specified by federal, state and local regulations governing the transport of these items.
The method of shipment for these items is dictated by these regulations. At Jade Blue Clinic Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible.
If this affects your order, we regret any inconvenience and thank you for your understanding.
If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.
We're sorry, we are currently unable to accept orders to be billed or shipped to destination outside the U.S and its territories. We apologize for any inconvenience.

Shipments to APO/FPO, PO Boxes and U.S. Territories

Most orders may be shipped to P.O. Box or Military APO / FPO addresses, but some restrictions may apply.
Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service (USPS).
Military APO / FPO orders and orders shipping to P.O. Box addresses cannot be shipped via Second Day or Overnight Priority service.
For orders shipping to APO/FPO locations, please select AE for Armed Forces Europe, Middle East, Africa, and Canada; AA for Armed Forces Americas; and AP for Armed Forces Pacific. Also make sure that you have selected United States in the Country field. 

Shipments to Alaska, Hawaii, or U.S. Territories

Jade Blue Clinic Online accepts orders being shipped to Alaska, Hawaii and the U.S. Territories of PuertoRico, Guam, and U.S. Virgin Islands.
Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply. See shipping rules and restrictions.
Priority shipping methods (Overnight or Second Day service) are not available for certain locations in Alaska and Hawaii and the U.S. Territories.
If you have any questions concerning the shipment of your order, please contact us via email or call us at 1.800.729.5593. 

Shipping Options

Jade Blue Clinic Online orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your Jade Blue Clinic Online package. Please select the option that best suits your delivery needs during "Checkout."

Standard Service

Most orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.

Most Standard orders are delivered within 5 -7 business days from the order's ship date. Please note: Most orders destined for P.O. Boxes and are delivered within 6-14 business days of the order's ship date.

Second Day Service

Second Day orders placed by 3:00 pm ET will be processed and shipped the same day, depending on product availability.
Second Day orders placed after 3:00 pm ET will be processed and shipped the next business day.
Most orders shipped via Second Day Service are delivered within 2-3 business days from the order's ship date.
We're sorry. Orders destined for P.O. Boxes, or APO/FPO locations are not eligible for Second Day Service.

Overnight Service

Overnight orders placed by 3:00 pm ET will be processed and shipped the same day, depending on product availability.
Orders placed after 3:00 pm ET will be processed and shipped the next business day.
Orders shipped via Overnight Service are delivered within 1 business day from the order's ship date.
We're sorry. Orders destined for P.O. Boxes, or APO/FPO locations are not eligible for Overnight Shipping.

Item Availability

Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped via the originally selected shipping method as soon as they are available.
If your order contains item(s) that are in stock and item(s) that are backordered, the in-stock item(s) will be shipped immediately and the backordered item(s) will be shipped as soon as they are available. There are no additional shipping charges for the shipment of backordered item(s).

Please note: The actual delivery date of your backordered item(s) depends on the shipping method selected at checkout.